Shipping Policy

Last updated: 10 October 2026
Fhuzana™ is a brand of Hayyan Creation · GSTIN 08EEQPB0928Q1ZW

This Shipping Policy explains how we pack, dispatch and deliver your Fhuzana order across India — what it costs, how long it takes, and what happens if something goes wrong. Every order is packed and shipped from our unit in Jaipur, Rajasthan.

1. Where we deliver

• We deliver across India through our courier partners.
• Serviceability depends on your PIN code. If your PIN code is not serviceable, the site will tell you at checkout.
• We do not ship internationally at this time.
• We deliver only to the address entered at checkout. A shipment cannot be redirected once it is dispatched.

2. Shipping charges

There is no minimum order value for free shipping. The price you see at checkout is the final price, inclusive of GST.

3. Order processing and delivery time

• Dispatch: orders are packed and handed to the courier within 24–48 working hours of confirmation.
• Delivery: orders are delivered within 5–7 working days from the date of order.

Working days exclude Sundays and public holidays. Delivery timelines are estimates, not guarantees. Orders placed after 4 pm, on Sundays or on public holidays are processed the next working day. During sales and the festive season, dispatch may take slightly longer — we will keep you informed.

4. Order confirmation for Cash on Delivery

For COD orders we may call, SMS or WhatsApp you to confirm the order before dispatch. If we cannot reach you after reasonable attempts, the order may be cancelled. Prepaid orders are dispatched directly without a confirmation call.

5. Tracking your order

• Once your order ships, we send the tracking number and link over email, SMS or WhatsApp.
• Tracking usually goes live within 24 hours of dispatch. If it shows no movement for more than 48 hours, write to us and we will chase the courier.
• You can also track your order any time from the Track Order page, or from My Account if you ordered while logged in.

6. Receiving your order

• Please check the package at delivery. If the outer packaging is torn, tampered with or visibly damaged, refuse the delivery and inform us the same day.
• If you accept the package, take a short unboxing video where possible. For any damaged or wrong item claim, this video and clear photos are needed within 48 hours of delivery.
• Risk in the goods passes to you once the shipment is delivered.

7. Failed or refused delivery

• Couriers normally attempt delivery up to three times. Please keep your phone reachable.
• If delivery fails because the address was incomplete or incorrect, nobody was available, or the parcel was refused, the shipment returns to us.
• For prepaid orders, we refund the order value after the parcel reaches us. Actual to-and-fro shipping costs may be deducted where the failure was not our fault.
• For COD orders, nothing is charged, but repeated refusals may lead to COD being disabled for your number or address on future orders.

8. Lost or delayed shipments

• If tracking has not updated for several days or your parcel appears lost, contact us. We raise a query with the courier — this usually takes 5–7 working days to resolve.
• If the shipment is confirmed lost in transit, we reship the item where stock allows, or issue a full refund including shipping.
• We are not responsible for delays caused by events outside our control — weather, strikes, riots, festivals, government restrictions or courier network disruptions.

9. Multiple items and partial shipments

Orders with several pairs may occasionally ship in more than one parcel and arrive on different days. You will get separate tracking for each parcel and will not be charged extra.

10. Address changes and cancellations

• Address changes are possible only before dispatch. Write to us as soon as possible with your order number.
• Once the parcel is handed to the courier, the address cannot be changed.
• Cancellation within 10 hours of placing the order is free and refunded in full within 5–10 working days. See our Cancellation Policy.

11. GST invoice

A GST-compliant invoice from Hayyan Creation is included with your shipment and emailed to you. If you need the invoice against a business GSTIN, send it to us before dispatch — it cannot be added after the invoice is generated.

12. Need help?

Please keep your order number handy — it helps us resolve your query faster.